Information technology practices adoption: a study of budget hotels in chandigarh (Tri city)

In present scenario, Budget Accommodation is one of the fastest growing sectors in Indian hospitality industry with intense competition. This study has focused on the adoption of the information and technology practices by the Budget hotels in Chandigarh (Tri City). There is a large difference in the different practices adopted by the hotels depending on the facilities and clients. The manpower in hotels has been reluctant to make best use of IT at times. The analysis has been done through personal interviews with the managers of 76 hotels of Chandigarh (Tri city). The study results to promote IT adoption among Room Division in a better way to increase their revenues and provide excellent guest satisfaction.