Lean supply chain performance measurements in the manufacturing industry

Purpose: The core aim of this study was to comprehend understand lean supply chain performance measurements in the manufacturing industry. Design/methodology/approach: This was a quantitative descriptive design involving Zambia’s Manufacturing industry in this study. A homogenous survey form was employed. The study used a quantitative study, with a sample size of 100 workers, and 81 workers who responded favorably to the self-administrative survey. Conclusion: Customer delivery lead time matter the most for gauging the effectiveness of a lean supply chain. Supplier delivery lead time came second on the hierarchy of lean supply chain performance metrics with an average value of 4.77 and a standard deviation of 0.902. Attending to customer complaints by an organization is very important where lean supply chain performance is concerned. That being stated, Customer complaints accounted 4.51 average with standards deviation of 1.029 as a lean supply chain performance metrics. The percentage of standardized processes, Cost of energy, Total inventory and On-time delivery by suppliers all accounted for 4.28, 4.09, 4.46 and 3.97 mean values as lean supply chain performance metrics. The study further found that there are four categories of lean supply chain performance measures. These are Quality accounting for 30%, Cost accounted for 30%, Delivery and Reliability (D&R) which represented 25% and flexibility which accounted for 15% of the total four categories